Jotform Uploaded File Sent in Confirmation Email

• I submitted a form today containing 5 attachments, just when I received the email confirmation containing the PDF version of my submission, only 4 attachments were visible. Will the form possessor exist able to see all 5 attachments?

• We repent for inconvenience. But can you please share to us commencement the URL link of the grade that accept the issue.

  I checked your account/username ambelton12 but I found that at that place was no form nether the account at this time.

  We need to know the class to properly check on the issue.

• Nosotros repent for the inconvenience.

  On your other ticket, you provided a link to your previous session. At that place, you have the file on the Verification of Primary Residency Two field. Isn't that supposed to be your submission? You seem to have created multiple sessions, and and so submitted the last one where the file is not selected. Kindly cheque and permit us know if that's the same session or non.

  Thanks

• Yes, the file uploaded under Verification of Master Residency Two should exist included in the final submission. This was a required field and I would not be able to move on to page 4 without uploading this document. Then I'm not understanding how the form could have been submitted without data in this required field. I can't check any of the sessions as all the information has at present been completely erased.

• Verification of Primary residency TWO is non a required field in the form. Anyway, I would suggest contacting the owner of the course to provide y'all the edit link so that you lot can attach the file.

  Thanks

• 

• I'thousand having the same effect, and it is in fact required. I'thou non understanding why all of the tech support are maxim information technology is not a required field.

• Agreed! The all-time reply that I've received so far is that the organization perhaps forgot to accept this field included in the recap email that was sent to us. And since at that place are multiple people experiencing the verbal same consequence with the exact aforementioned field on the verbal same grade, this issue is not with us. Information technology is with the class and/or it'due south settings.

• Exactly! If they took a look at the tickets coming in, they will see the common consequence the end users are experiencing with the awarding. That will then about likely tell them this is a system mistake and not a user fault. I submitted multiple tickets until someone was able to take the sense to forwards my outcome to the back end developers. I am waiting for an update now. I'g a front stop developer myself so I know how this works. It'southward merely frustrating that tech support provides no information other than to "contact the form possessor". That's not best practice every bit far equally resolving your clients issues.

• I'thousand and so happy to hear that y'all were able to go someone to really look into this. I'll exist following!

• Yes, I'll go along yous posted if I hear anything. Hopefully the organisation will take this issue into consideration. I would also e-mail the system also, that fashion they can run into a pattern and realize multiple applicants are having the same outcome. You would think that Jotform would send them an email letting them know in that location is an event with their form. But I was basically brushed off and was told to just forward the tech support emails to them myself. So there'south that.

• That is exactly what I did. I hope everyone experiencing this result contacts the organisation likewise.

• Greetings,

  We apologize for the inconvenience.

  Please allow me some time to check this result. I'll get back to you as shortly every bit possible.

  Thank you!

• Cheers for your patience!

  I have forwarded this trouble to our Developers. As shortly as we hear back from them, we will allow you lot know.

  Meanwhile, can you please confirm, the missing uploaded file was Morgage Statement.pdf?

  Thank you for your patience.

• Yep, that's the missing document. Thank you.

• Thanks for the confirmation. I've successfully escalated the issue to our developers.

  Meanwhile, y'all may inform the owner of that form that your uploaded document can be accessed (including missing 1) if they will check uploaded files past post-obit this guide beneath:

  How to Download the Submission Files

  Thank you!

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Source: https://www.jotform.com/answers/2929943-submissions-uploaded-file-is-missing

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